Training Cancellation Policy
Should you need to cancel a scheduled Accelerator training course, please ensure that you notify our support team immediately, by emailing support@acceleratorsolutions.com or call +44(0)845 260 6886.
We operate a tiered charging scale for cancelling courses, dependent on how close to the training date notification is made. Details are shown below.
Charges will be based on the agreed daily rate or ‘per participant’ rate, depending on the training course in question. They will also take into account any non-refundable expenses which may have been incurred by the trainer or consultant.
This policy applies to all types of delivery, i.e., virtual and face-2-face delivery and will be effective once dates for training sessions are confirmed.
Cancelling training
- Notified between 15 and 11 working days before course start date/time – 50% of training delivery costs, plus any non-refundable expenses, pre-work administration and cost of materials ordered in advance (if not already charged for)
- Notified 10 working days or less before course start date/time – 100% of training delivery costs, plus any used tools, materials produced, non-refundable expenses and pre-work administration
Notes
- If cancellation by individual participants results in very low numbers (i.e. 4 or less delegates), Accelerator reserves the right to cancel the course and apply the appropriate charge.
- Where a training programme involves registration fees or other ‘per participant’ fees and a participant does not turn up for the training programme, if possible we will transfer to another participant. However this is not always possible.
- Special consideration will be applied if last minute cancellation is caused by unavoidable weather-related circumstances where journeys would clearly be difficult or impossible.