As regulatory change becomes reality, one thing is for sure - transforming service delivery to put residents at the heart of decisions is a top priority for all landlords. The new consumer standards have arrived and TSM reporting is due by June. The RSH will clearly be scrutinising plans carefully for evidence of culture change and effective leadership.
Our team at Accelerator has wide experience in helping social housing providers bring a sense of pace to things, including:
• Creation of clear service principles - what does ‘good’ look like?
• Training service principles and skills - for all staff and contractors delivering service to residents or internally
• Developing leaders and managers - to build leadership skills based on ‘customer first’ thinking and role-modelling
• Interpreting TSM feedback - helping turn data into actionable insight
Could our support be of help to you?
Please let us know by emailing us at info@acceleratorsolutions.com and we'd be pleased to arrange an introductory call to understand your priorities and share our experience.
