Models we use

Service Culture Model

Great customer service requires a service culture, and Accelerator’s Service Culture Model™  helps organisations consider how this is achieved.

Working on the principle that all organisations benefit from loyal customers / users who will be advocates for their products and services, and then moving backwards from right to left:

• Loyalty / advocacy will only exist if customers trust the brand
• Trust is generated from a confident, consistent service with clear proposition of added value compared to others
• These outcomes stem from conscious actions relating to people and organisation, together with a willingness to look at the perception of your own company in the ‘outside world’.

For more information, you can refer to our article in Customer Experience Magazine or get in touch.