Our In-Company Programme is for companies with eight or more delegates. If you are an individual or have a lower requirement, try our Open Programme.
Turn your customers into loyal advocates!
A recognised two-day training course, tailored especially for your company
Introducing ICS FirstImpressions
Learn about...
What will I get?
A recognised two-day training course, tailored especially for your company
Introducing ICS FirstImpressions
- Two one-day workshops, plus a half-day workplace assignment
- Suitable for front-line service staff interacting face-to-face or via telephone
- Groups of eight upwards, from the same company
Learn about...
- Dealing with difficult customers
- Recognising the impact of verbal and non-verbal communication
- The 'you' factor
What will I get?
- A recognised award, suitable for use within personal development programmes
- Individual membership of the ICS for a year, guaranteeing independent recognition and support
- A visible, structured programme of investment in your service staff
Delivered by the UK's most popular ICS FirstImpressions training provider!
Come to a free half day taster session...
