Turn your customers into loyal advocates!
A recognised two-day training course, tailored especially for your company
Introducing ICS FirstImpressions
Learn about...
What will our organisation get?
A recognised two-day training course, tailored especially for your company
Introducing ICS FirstImpressions
- Two one-day workshops, plus a half-day assignment in the workplace
- Suitable for front-line service staff interacting face-to-face or via telephone
- For groups of eight upwards, from the same company
Learn about...
- Dealing with difficult customers
- Recognising the impact of verbal and non-verbal communication
- The 'you' factor
What will our organisation get?
- Consistent 'baseline' of understanding and approach across your service staff
- An improved customer experience through positive service behaviours
- A visible, structured programme of investment in your service staff
- Participants gain Individual membership of the ICS for a year, guaranteeing independent recognition and support
Delivered by the UK's most popular ICS FirstImpressions training provider!
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