About Accelerator

Accelerator helps your organisation succeed through improved customer service, leadership, and management. We do this through a range of services focused on people: Training, Development and Research.

Our most popular services:

	Customer service	Leadership	Management
Training	ICS FirstImpressions ICS ServiceManagement Service Sense (EI)	Strategic thinking	Management Fundamentals
Development	EI Profiles Insights Profiles	Executive coaching Team EI	Management Accelerator Programme (GAP)
Research	Customer insights research	Decision support	Employee engagement surveys

Affiliations we have

Our chatter

Empowerment for dummies

Empowerment is about enabling people to respond effectively to non-routine events and requests, with confidence and without fear. So, how can you ensure that your employees are empowered? Read the full article over at Customer...

English Football: Re-engaging the team

When a business is underperforming, the board members will instigate a change of management to bring in a new strategic vision, culture or skillset. So why should it be any different for English football? In...

London City Airport’s social media tool gets results

London City Airport’s real-time flight information Twitter tool (@lcyflightinfo) has resulted in a Twitter and Facebook following that is three times more likely to engage using when compared with other UK and European airports. Tweeters...